Nexus Tactics
A mobile strategy game with AI-assisted player support and monetization operations.
Service
Strategy
Client
Red Comet Interactive
Year
2026
Publishing Challenge
Complex systems created high support volume and inconsistent onboarding.
Players frequently asked about team composition, upgrades, purchases, and event rules. The support queue grew faster than the small studio could handle, while recurring confusion hurt payer confidence.
Miga Game Approach
We introduced an in-context support layer trained on game systems and live event data.
Routine questions were resolved instantly, high-risk tickets were escalated, and repeated issues became inputs for tutorial and economy improvements. Support became a product signal instead of a cost center.
